Refund policy

Effective Date: 15 September 2023

1. Returns and Refunds

At Mahip India, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

  • We do not accept returns or offer refunds for products unless they are damaged or defective.
  • To be eligible for a return, your item must be in the same condition as when you received it, and it must be in its original packaging.
  • Please inspect your order upon receipt and contact us immediately if you receive a damaged or defective item.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 1 days of receiving your order.
  • To initiate the return process, please contact our customer support team at 96723 64480.
  • We may require photo evidence of the damaged or defective item to process your return request.

4. Return Procedure

  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • You are responsible for the return shipping costs. Please mail your product to: Shop No 14, Archi Royal City, Pratap Nagar, Opposite Transport Nagar, Udaipur, Rajasthan 313001.Udaipur, Rajasthan, India
  • Please ensure that the item is securely packaged to prevent further damage during transit.

5. Refund Process

  • There are no refund as mentioned earlier. Only Exchange. 

6. Shipping Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an WhatsApp at: +91 96723 64480 and send your item to: Shop No 14, Archi Royal City, Pratap Nagar, Opposite Transport Nagar, Udaipur, Rajasthan 313001..

11. Sale Items

  • Only regular-priced items may be returned. Sale items cannot be refunded/returned or exchanged.

12. Additional Non-Returnable Items

  • Gift cards

13. Policy Changes

We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically to stay informed about our return and refund practices.